Skip to content

Garage Door Keypad Not Working? Troubleshooting Tips

A garage door keypad is a convenient way to access your garage without needing a remote or key. But what happens when your keypad suddenly stops working? It can be frustrating, especially when you’re in a hurry. Whether you have a residential garage door or a commercial garage door, a malfunctioning keypad can disrupt your routine.

In this guide, we’ll walk you through common reasons why your garage door keypad might not be working and provide step-by-step troubleshooting tips. If you need professional help, our expert garage door technicians are always ready to assist.


One of the most common reasons a garage door keypad stops working is dead or weak batteries. If your keypad isn’t responding, the first thing you should do is replace the batteries.

How to Replace the Batteries

  1. Locate the battery compartment on your keypad.
  1. Open the compartment and remove the old batteries.
  1. Insert fresh batteries, ensuring they are properly aligned.
  1. Close the compartment and test the keypad.

If your keypad still isn’t working, move on to the next troubleshooting step.

For professional garage door repair, contact our team today!


Over time, exposure to weather conditions can cause wear and tear on your garage door keypad. If the buttons are sticking or the keypad appears damaged, it may be time for a replacement.

Signs of Physical Damage

  • Cracked or broken casing
  • Worn-out or unresponsive buttons
  • Water damage from rain or snow

If your keypad is physically damaged, consider replacing it with a new one. Our garage door replacement services can help you find a high-quality keypad that suits your needs.


Sometimes, a simple reset can fix a malfunctioning garage door keypad. Resetting the keypad can clear any glitches and restore normal function.

How to Reset Your Garage Door Keypad

  1. Locate the "Learn" button on your garage door opener.
  1. Press and hold the "Learn" button until the indicator light turns off.
  1. Enter your new PIN on the keypad and press the "Enter" button.
  1. Test the keypad to see if it works.

If resetting the keypad doesn’t solve the issue, you may need professional emergency garage door service.


If your keypad is hardwired to the garage door opener, a wiring issue could be the culprit. Loose or damaged wires can prevent the keypad from functioning properly.

How to Inspect the Wiring

  1. Turn off the power to the garage door opener.
  1. Open the keypad and inspect the wiring connections.
  1. Look for loose or frayed wires and reconnect them if necessary.
  1. Restore power and test the keypad.

If you’re unsure about handling electrical components, it’s best to call a professional for garage door repair in Washington, DC.


If your keypad isn’t responding, it may need to be reprogrammed. Reprogramming the keypad can help restore its functionality.

Steps to Reprogram Your Keypad

  1. Locate the "Learn" button on your garage door opener.
  1. Press and release the "Learn" button.
  1. Enter your desired PIN on the keypad and press "Enter."
  1. Wait for the garage door opener to confirm the new code.
  1. Test the keypad to ensure it works.

If reprogramming doesn’t work, consider scheduling a garage door service appointment.


Sometimes, the issue isn’t with the keypad but with the garage door opener itself. If your garage door isn’t responding to the remote or wall switch, the opener may need troubleshooting.

How to Test the Garage Door Opener

  1. Try using the wall switch to open the garage door.
  1. Test the remote control to see if it works.
  1. Check the power source and ensure the opener is plugged in.
  1. Inspect the opener for any flashing lights or error codes.

If your garage door opener isn’t working, you may need garage door opener installation services.


Dirt and debris can accumulate on your garage door keypad, causing buttons to stick or become unresponsive.

How to Clean Your Garage Door Keypad

  1. Use a soft cloth and mild cleaner to wipe the keypad.
  1. Remove any dirt or debris from the buttons.
  1. Allow the keypad to dry completely before testing it.

Regular maintenance can prevent future issues. Learn more about our garage door maintenance services.


A malfunctioning garage door keypad can be frustrating, but with the right troubleshooting steps, you can often fix the issue yourself. From checking the batteries to reprogramming the keypad, these tips can help restore functionality. If you’re still experiencing problems, our DMV garage door services are here to help.

For expert garage door repair and maintenance, contact us today!


Why is my garage door keypad not responding?

Your keypad may not be responding due to dead batteries, wiring issues, or a need for reprogramming. Try replacing the batteries and resetting the keypad.

How do I reset my garage door keypad?

Press and hold the “Learn” button on your garage door opener until the indicator light turns off. Then, enter a new PIN on the keypad and press “Enter.”

Can I replace my garage door keypad myself?

Yes, replacing a garage door keypad is a simple process. However, if you’re unsure, our expert technicians can assist you.

What should I do if my keypad works intermittently?

Intermittent issues may be caused by weak batteries, signal interference, or a faulty keypad. Try replacing the batteries and reprogramming the keypad.

When should I call a professional for help?

If you’ve tried all troubleshooting steps and your keypad still isn’t working, it’s best to call a professional for emergency garage door service.

For reliable garage door repair and maintenance, trust our team at Eagle Garage Door Services!

(888) 831-4676